Privacy Policy
(Ordering Policy below)
(
Returns Policy below)

This is the web site of TheSupportCrew.com.

We maintain support services for websites including, but not limited to:

This privacy policy applies to all of the web sites that we maintain support services for.

Our postal address is
PO BOX 29502   #7405
Las Vegas, NV  89126

We can be reached via e-mail at support [AT] thesupportcrew.com (Replate [AT] with the @ symbol.

Or you can reach us by telephone at 303-847-0589

For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and e-mail address (where possible).

We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, shared with agents or contractors who assist in providing support for our internal operations, used by us to contact consumers for marketing purposes, shared with other reputable organizations to help them contact consumers for marketing purposes, disclosed when legally required to do so, at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our Website and applicable laws or to protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , ensure that visitors are not repeatedly sent the same banner ads, customize Web page content based on visitors' browser type or other information that the visitor sends.

If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.

From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.

From time to time, we make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting. If you do not want us to share your e-mail address with other companies or organizations, please let us know by calling us at the number provided above.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

you may receive mailings from other reputable companies. You can, however, have your name put on our do-not-share list by calling us at the number provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.

Persons who supply us with their telephone numbers on-line may receive telephone contact from other reputable companies. You can, however, have your name put on our do-not-share list by sending us e-mail at the above address.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations

With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information. For further information, consult the privacy policies of:
http://www.CJ.com
http://www.Linkshare.com

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.

Consumers can access this information by e-mail us at the above address.

Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

Ordering from us

We deliver both digital and physical products.

Digital
 If you order something from us digitally (an online service or web site for example), it is our policy to have your service set up within 5 business days of confirmation of your payment.  It generally happens much quicker than this, and in most cases, instantly.  However, this allows us time to be sure your payment has processed, as in some cases (eChecks, for example,) eChecks can take up to 5 business days for funds to clear the bank.

Physical
 If you order a physical product from us (a product or service which requires physical handling), it is our policy to have your product to you within 90 business days of confirmation of your payment.  It generally happens much quicker than this, and in most cases, within 7 days.  However, this allows us time to be sure your payment has processed, and allows time for backordering of products, payment processing issues (that could arise), shipping challenges, you moving locations in the middle of trying to get your product to you, and other unforeseen circumstances and/or acts of nature.

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Returns Policy

General Returns Policy
If we physically ship something to you, you may return it new, and unopened, within 30 days of delivery for a full refund.  We must receive your return within 30 days in order for a refund to occur.

If we electronically send you something (an MP3 or PDF download for example), our return policy is to refund your purchase, for a full refund, if you are dissatisfied in any way, and if you notify us within 30 days by sending an email to support [AT] TheSupportCrew.com.

Once 30 days have elapsed, and we have not received notification from you, all sales are considered final.

Refunds
You should expect to receive your refund within four weeks of sending your request to support [AT] TheSupportCrew.com, or within 4 weeks of having sent your unopened, new, item.

However, in many cases you will receive a refund more quickly. This 4 week time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Items that are opened, or returned more than 30 days after delivery, will be considered complete and final, and will not be eligible for a refund.

 

The Support Crew
PO BOX 29502   #7405
Las Vegas, NV  89126
(303) 847-0589