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Privacy Policy
(Ordering Policy
below)
(Returns
Policy below)
This is the web site of TheSupportCrew.com.
We
maintain support services for websites including, but not limited
to:
This privacy policy
applies to all of the web sites that we maintain support services
for.
Our postal address is
PO BOX 29502 #7405
Las Vegas, NV 89126
We can be reached via e-mail at support [AT] thesupportcrew.com
(Replate [AT] with the @ symbol.Or you can reach us by telephone
at 303-847-0589
For each visitor to our Web page, our Web server automatically
recognizes the consumer's domain name and e-mail address (where
possible).
We collect the domain name and e-mail address (where possible) of
visitors to our Web page, the e-mail addresses of those who post
messages to our bulletin board, the e-mail addresses of those who
communicate with us via e-mail, the e-mail addresses of those who
make postings to our chat areas, aggregate information on what pages
consumers access or visit, user-specific information on what pages
consumers access or visit, information volunteered by the consumer,
such as survey information and/or site registrations, name and
address, telephone number, fax number, payment information (e.g.,
credit card number and billing address).
The information we collect is used for internal review and is
then discarded, used to improve the content of our Web page, used to
customize the content and/or layout of our page for each individual
visitor, used to notify consumers about updates to our Web site,
shared with agents or contractors who assist in providing support
for our internal operations, used by us to contact consumers for
marketing purposes, shared with other reputable organizations to
help them contact consumers for marketing purposes, disclosed when
legally required to do so, at the request of governmental
authorities conducting an investigation, to verify or enforce
compliance with the policies governing our Website and applicable
laws or to protect against misuse or unauthorized use of our
Website, to a successor entity in connection with a corporate
merger, consolidation, sale of assets or other corporate change
respecting the Website.
With respect to cookies: We use cookies to store visitors
preferences, record session information, such as items that
consumers add to their shopping cart, record user-specific
information on what pages users access or visit, alert visitors to
new areas that we think might be of interest to them when they
return to our site, record past activity at a site in order to
provide better service when visitors return to our site , ensure
that visitors are not repeatedly sent the same banner ads, customize
Web page content based on visitors' browser type or other
information that the visitor sends.
If you do not want to receive e-mail from us in the future,
please let us know by sending us e-mail at the above address.
From time to time, we make the e-mail addresses of those who
access our site available to other reputable organizations whose
products or services we think you might find interesting. If you do
not want us to share your e-mail address with other companies or
organizations, please let us know by calling us at the number
provided above.
From time to time, we make our customer e-mail list
available to other reputable organizations whose products or
services we think you might find interesting. If you do not want us
to share your e-mail address with other companies or organizations,
please let us know by calling us at the number provided above.
If you supply us with your postal address on-line you may receive
periodic mailings from us with information on new products and
services or upcoming events. If you do not wish to receive such
mailings, please let us know by calling us at the number provided
above.
you may receive mailings from other reputable companies. You can,
however, have your name put on our do-not-share list by calling us
at the number provided above.
Please provide us with your exact name and address. We will be
sure your name is removed from the list we share with other
organizations
Persons who supply us with their telephone numbers on-line may
receive telephone contact from us with information regarding new
products and services or upcoming events. If you do not wish to
receive such telephone calls, please let us know by sending us
e-mail at the above address.
Persons who supply us with their telephone numbers on-line may
receive telephone contact from other reputable companies. You can,
however, have your name put on our do-not-share list by sending us
e-mail at the above address.
Please provide us with your name and phone number. We will be sure
your name is removed from the list we share with other organizations
With respect to Ad Servers: To try and bring you offers that are
of interest to you, we have relationships with other companies that
we allow to place ads on our Web pages. As a result of your visit to
our site, ad server companies may collect information such as your
domain type, your IP address and clickstream information. For
further information, consult the privacy policies of:
https://www.CJ.com
https://www.Linkshare.com
From time to time, we may use customer information for new,
unanticipated uses not previously disclosed in our privacy notice.
If our information practices change at some time in the future we
will post the policy changes to our Web site to notify you of these
changes and provide you with the ability to opt out of these new
uses. If you are concerned about how your information is used, you
should check back at our Web site periodically.
Customers may prevent their information from being used for purposes
other than those for which it was originally collected by e-mailing
us at the above address.
Upon request we provide site visitors with access to all
information [including proprietary information] that we maintain
about them.
Consumers can access this information by e-mail us at the above
address.
Consumers can have this information corrected by sending us
e-mail at the above address.
With respect to security: We have appropriate security measures
in place in our physical facilities to protect against the loss,
misuse or alteration of information that we have collected from you
at our site.
If you feel that this site is not following its stated
information policy, you may contact us at the above addresses or
phone number.
Ordering from us
We deliver both digital and physical
products.
Digital
If you order something
from us digitally (an online service or web site for
example), it is our policy to have your service set up
within 5 business days of confirmation of your payment.
It generally happens much quicker than this, and in most
cases, instantly. However, this allows us time to be
sure your payment has processed, as in some cases (eChecks,
for example,) eChecks can take up to 5 business days for
funds to clear the bank.
Physical
If you order a
physical product from us (a product or service which
requires physical handling), it is our policy to have your
product to you within 90 business days of confirmation of
your payment. It generally happens much quicker than
this, and in most cases, within 7 days. However, this
allows us time to be sure your payment has processed, and
allows time for backordering of products, payment processing
issues (that could arise), shipping challenges, you moving
locations in the middle of trying to get your product to
you, and other unforeseen circumstances and/or acts of
nature.
--------------------------------
Returns Policy
General Returns Policy
If we physically ship something to you, you may return it
new, and unopened, within 30 days of delivery for a full
refund. We must receive your return within 30 days in
order for a refund to occur.
If we electronically send you something (an MP3 or PDF
download for example), our return policy is to refund your
purchase, for a full refund, if you are dissatisfied in any
way, and if you notify us within 30 days by sending an email
to support [AT] TheSupportCrew.com.
Once 30 days have elapsed, and we have not received
notification from you, all sales are considered final.
Refunds
You should expect to receive your refund within four weeks
of sending your request to support [AT] TheSupportCrew.com,
or within 4 weeks of having sent your unopened, new, item.
However, in many cases you will receive a refund more
quickly. This 4 week time period includes the transit time
for us to receive your return from the shipper (5 to 10
business days), the time it takes us to process your return
once we receive it (3 to 5 business days), and the time it
takes your bank to process our refund request (5 to 10
business days).
Items that are opened, or returned more than 30 days after
delivery, will be considered complete and final, and will
not be eligible for a refund. | 
